Customer Success Executive

Posted on 06/01/2022

Overview

We are looking to expand our team and are looking for a new Customer Success Executive to join us at our Bristol Office.

The role would be accountable for developing a positive and productive relationship with clients during the first 12 months of them joining our ecosystem of products and services. No technical knowledge of our system or similar systems is required as all training would be provided. However, an ideal candidate would have some form of experience in industries such as retail, manufacturing, hospitality, health care etc… such that they can carry this experience through to their interactions with clients, to help strengthen working relationships.

For an overview of who we are and what we do, please visit www.c247.live.

  • Bristol, Avon
  • Full-time, permanent
  • £21,000 per annum (from)
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Roles and responsibilities

  • Work with our Integration and Training manager to proactively support, guide, facilitate and enable our clients to realise benefits from the implementation of C247 products into their organisation.
  • Assist the customer with the adoption of the C247 product in a way that helps the customer on their journey to achieve their desired business outcomes.
  • Liaising with the product team regarding product features and changes as they become apparent in your day-to-day dealings with clients.
  • Deliver the highest levels of customer satisfaction with both the C247 product and the wider OpusApeiro brands.
  • Identify opportunities and new customer needs that will lead to new business within the existing client base, or within our clients’ own subcontractor/client base.
  • Liaise with support and development teams to ensure any issues raised by clients in their infancy are handled efficiently and be the voice of the client internally.
  • Identify and understand customer outcomes required for both current and future needs.
  • Proactively monitor the adoption of C247 within the customer organisation to ensure that they are utilising products to their full potential and identify areas for improved utilisation and effectiveness.
  • Provide a level of coaching, advice, or process feedback to the customer to establish more efficient practices. Assist with the cross training of team members as required.

Skills, knowledge and qualifications

  • Previous experience on customer support/success team.
  • Some form of experience in industries such as retail, manufacturing, hospitality, health care etc…
  • Excellent communication and listening skills.
  • Willingness to understand Software Development process.
  • Excellent problem-solving skills, ideally technically aware.
  • Organised approach with an attention to detail.
  • Confident telephone manner with the ability to respond to customer enquiries calmly and clearly.

Salary/pay

Would be commensurate with experience and ability to handle the role autonomously, but we offer a wide range of benefits including 24/hr medical service, flexible working hours to fit with personal needs such as family obligations/school pick-ups, above standard holiday accrual, pension, and regular career and salary progression.

Location

The Bristol office is just on the outskirts of the city centre on Old Market Street, within 10 minutes’ walk of Temple Meads train station, and includes dedicated secure parking at the rear.

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